Effective date: June 21, 2026
This Refund, Subscription & Billing Policy explains how paid plans, renewals, cancellations, taxes, failed payments, and refund requests are handled for Sociyai.com, operated by Esofttech Inc. This policy is part of our Terms of Service.
1. Subscriptions
Sociyai.com may offer monthly, annual, trial, promotional, or custom subscription plans. Plan features, usage limits, prices, and billing intervals are shown at checkout or in your account. Your access continues while your subscription remains active and paid.
2. Automatic renewal
Paid subscriptions renew automatically at the end of each billing period unless canceled before the renewal date. By purchasing a subscription, you authorize us and our payment processor to charge your payment method for recurring fees, applicable taxes, and any usage-based charges described at checkout or in your account.
3. Cancellations
You may cancel your subscription through your account settings or by contacting us at info@sociyai.com. Cancellation stops future renewals but does not automatically refund fees already paid. After cancellation, you may continue using paid features until the end of the current paid billing period unless your account is suspended or terminated under our Terms.
4. Refunds
Except where required by law or expressly stated in writing, subscription fees are non-refundable. We may review refund requests case by case for duplicate charges, billing errors, accidental upgrades, service outages, or other unusual circumstances. Approval of a refund is at our discretion and does not create a right to future refunds.
5. Trials and promotions
Free trials, discounted plans, coupons, credits, and promotions may have separate terms, eligibility rules, expiration dates, and feature limits. If payment details are required for a trial, the trial may convert to a paid subscription unless canceled before the trial ends.
6. Failed payments
If a payment fails, we may retry the charge, ask you to update your payment method, limit access, suspend your account, or cancel your subscription. You remain responsible for unpaid amounts, including taxes and permitted collection costs.
7. Plan changes
If you upgrade, downgrade, or change billing intervals, the change may take effect immediately or at the next renewal depending on the plan and checkout flow. Proration, credits, or additional charges may apply when shown in your account or checkout.
8. Taxes
Prices may exclude sales, use, value-added, goods and services, withholding, or similar taxes. You are responsible for applicable taxes unless we are legally required to collect and remit them.
9. Payment processors
Payments are handled by third-party payment processors. Their terms and privacy policies may apply to payment processing, fraud checks, chargebacks, and stored payment methods. We do not store full payment card numbers on our servers.
10. Chargebacks and disputes
If you dispute a charge through your bank or card provider, we may suspend account access while the dispute is reviewed. Please contact us first at info@sociyai.com so we can help investigate billing issues quickly.
11. Contact
Questions about subscriptions, billing, cancellation, or refunds may be sent to info@sociyai.com or through our contact page.