Effective date: June 21, 2026
This Privacy Policy explains how Sociyai.com, operated by Esofttech Inc., collects, uses, discloses, stores, and protects personal information when you visit our website, create an account, use our AI content tools, connect social media accounts, communicate with us, or otherwise use our services (collectively, the “Service”).
This policy is intended to be a clear, complete summary of our privacy practices. It does not replace any additional privacy notice we may provide for a specific feature, promotion, integration, or jurisdiction.
1. Personal information we collect
Information you provide to us
We may collect your name, email address, phone number, company name, billing details, account credentials, profile information, support messages, survey responses, business and brand details, campaign preferences, uploaded files, prompts, instructions, drafts, approvals, and other content you choose to submit.
Information from connected accounts and integrations
If you connect a social media account, advertising account, analytics provider, calendar, storage provider, or other third-party service, we may receive information permitted by your settings and that provider. This may include account identifiers, public profile details, page or channel data, post content, media, engagement metrics, audience insights, access tokens, refresh tokens, permission scopes, and publishing status. You can disconnect integrations through your account settings or through the third-party provider.
Information collected automatically
We may collect IP address, device identifiers, browser type, operating system, approximate location, referring pages, pages viewed, features used, clicks, session data, log files, diagnostic data, error reports, and other usage information. We may use cookies, pixels, local storage, and similar technologies for authentication, security, preferences, analytics, performance, and, where permitted, marketing.
Information from other sources
We may receive information from payment processors, analytics providers, fraud-prevention services, marketing partners, public sources, social platforms, and other users when they invite you to an account or workspace.
2. How we use personal information
We use personal information to provide, operate, personalize, secure, and improve the Service; create, edit, schedule, publish, and analyze content at your direction; maintain connected integrations; process payments and subscriptions; communicate with you; provide customer support; send service notices; prevent fraud, abuse, and unauthorized access; debug and measure performance; develop new features; comply with legal obligations; enforce our terms; and send marketing communications where allowed by law.
We may create aggregated, anonymized, or de-identified information that does not reasonably identify you and may use that information for analytics, benchmarking, product improvement, and business purposes.
3. AI processing and generated content
When you use AI features, prompts, brand details, uploaded content, conversation history, instructions, and related context may be processed by us and by AI service providers so we can generate requested drafts, recommendations, captions, images, schedules, reports, and other output. AI output may be stored in your account history so you can review, edit, reuse, or audit it.
Do not submit sensitive personal information, confidential third-party information, or regulated data unless it is necessary for your use of the Service and you have the legal right to provide it. You are responsible for reviewing AI-generated output before publishing or relying on it.
4. Legal bases for processing
Where privacy laws require a legal basis, we process personal information to perform our contract with you, comply with legal obligations, protect vital interests, pursue legitimate interests such as operating and securing the Service, and with your consent when required. You may withdraw consent at any time, but withdrawal does not affect processing that occurred before withdrawal.
5. How we disclose personal information
We may disclose personal information to service providers and vendors that help us host, operate, support, analyze, secure, and market the Service; payment processors; AI providers; communications providers; customer-support tools; social networks and integrations at your direction; professional advisers; government authorities when required by law; and parties involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets.
We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising unless disclosed through a consent or preference tool where required by law.
6. Cookies and tracking choices
Cookies and similar technologies help keep you signed in, remember preferences, protect the Service, understand usage, improve performance, and measure marketing. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.
7. Payments
Payments are processed by third-party payment providers. We do not store full payment card numbers on our servers. Payment providers may collect billing information, payment method details, transaction history, fraud signals, and related data under their own terms and privacy policies.
8. Data retention
We retain personal information for as long as needed to provide the Service, maintain your account, comply with legal and accounting requirements, resolve disputes, enforce agreements, prevent abuse, and support legitimate business needs. Retention periods vary depending on the type of information and why we process it. We may retain aggregated, anonymized, or de-identified information indefinitely.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include access controls, encryption, monitoring, backups, and vendor review. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your privacy choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about how we disclose personal information. You may also update account information, disconnect integrations, opt out of marketing emails, and manage cookies through available controls.
We may need to verify your identity before responding to a request. We may deny or limit requests where permitted by law, including when information must be retained for security, legal, accounting, or fraud-prevention purposes. Authorized agents may submit requests where applicable law allows.
11. California and other U.S. state privacy notices
If you are a resident of a state with consumer privacy rights, you may have additional rights regarding access, deletion, correction, portability, opt-out of certain sharing, and non-discrimination for exercising privacy rights. We collect the categories of information described above, use them for the purposes described in this policy, and disclose them to the categories of recipients described above.
12. International transfers
We may process and store information in the United States and other countries where we or our providers operate. These countries may have privacy laws different from those in your location. Where required, we use recognized safeguards for international transfers, such as contractual protections.
13. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Users must be at least 18 to create an account. Contact us if you believe a child has provided personal information.
14. Third-party websites and services
The Service may link to or integrate with websites, apps, social networks, and services we do not control. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy, security, content, or platform decisions.
15. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above and provide additional notice when required by law. Continued use of the Service after the effective date means the updated policy applies.
16. Contact us
To ask a privacy question or exercise your rights, email info@sociyai.com or use our contact page. You may also have the right to complain to your local data-protection authority.